Last updated: December 21, 2025
PlayVenue ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
We collect information in two ways: information you provide directly and information collected automatically.
This includes your name, email address, and password when you create an account. For artists, this may include your artist/band name, genre, bio, photos, social media links, and music samples. For venues, this may include venue name, address, capacity, photos, amenities, and availability. We also collect messages and inquiries you send through the platform.
We automatically collect certain information when you use our platform, including your IP address, browser type, device information, pages visited, and time spent on pages. We use cookies and similar technologies to enhance your experience and gather this information.
We use your information to provide and maintain the platform, process bookings and inquiries, communicate with you about your account and bookings, improve our services, send marketing communications (with your consent), and comply with legal obligations.
We may share your information with other users as necessary to facilitate bookings (e.g., sharing artist contact info with venues when an inquiry is accepted). We may share information with service providers who assist in operating our platform. We may disclose information if required by law or to protect our rights.
We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes. You can request deletion of your account and data at any time.
Depending on your location, you may have the right to access your personal data, correct inaccurate data, delete your data, object to processing, data portability, and withdraw consent. To exercise these rights, please contact us through our support page.
We use cookies to keep you signed in, remember your preferences, and understand how you use our platform. You can control cookies through your browser settings, but disabling cookies may affect platform functionality.
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
PlayVenue is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or our data practices, please contact us through our support page or email us at privacy@playvenue.live.